★★★·Tōkai·7.7
01
oppure scrivilo e basta — “intorno al 20, tre notti”
02
03
The Kato Hotel in Tokai offers 3-star comfort with air-conditioning, private bathrooms, and free WiFi. Guests enjoy amenities like bathrobes, yukata, and free toiletries. A family-friendly restaurant serves Japanese cuisine with a buffet breakfast. The hotel features an on-site sauna, free bicycles, and private parking. Located 22 km from Chubu Centrair International Airport, it is near Nippon Gaishi Hall and Nagoya Castle.
04
05
06
Come gli ospiti valutano la struttura, aspetto per aspetto.
Breakfast was tasty and the staff greeted me well. However, after removing the card key, stepping out briefly for laundry, the vending machine, or the bathroom, and then re-entering with the key inserted, the air conditioner that was left on turned off, forcing me to switch it back on; I wonder if that feature is really necessary.
Hisataka·2 settimane fa
The breakfast selection is varied and super delicious.
Xiaojing·3 settimane fa
The meals are tasty.
唯人·3 settimane fa
The breakfast and dinner dishes were tasty, and I didn't have any complaints.
Shirou·Un mese fa
The restaurant staff and food were surprisingly good, but the hotel charged me an extra ¥6,000 for the extra guest when I arrived, even though the price shown was incorrect. I understand pricing errors happen, but it seemed unreasonable to make me pay for the hotel's mistake after the reservation was already accepted at the original price. If the hotel knew the correct pricing, they should have addressed the issue with me. I was put in the position of having to pay an unexpected additional charge at check‑in. What made the situation even more frustrating was the lack of any additional service. Even though I ultimately paid for two guests, I was given only one set of towels—just one bath towel. The room was very small, and there was no noticeable difference in the service provided despite being charged almost double. I honestly had to wonder what exactly I was paying the extra ¥6,000 for. The receptionist’s attitude also left a very poor impression. He was extremely cold and rude, and when explaining the “correct pricing,” he showed absolutely no apology or understanding for the inconvenience caused by the hotel’s own pricing issue. Overall, the additional charge was disappointing enough, but the way the hotel handled the situation and treated the guest made the experience considerably worse. I expected much better customer service.
Saiko·Un mese fa