“Good facilities but terrible customer service”
The facilities were clean, modern and comfortable, and the two‑bedroom apartment was quite spacious with comfortable beds and clean linens. The long swimming pool, almost reaching the beach, was a major highlight, and it had direct beach access and beautiful grounds. On the last day, the hostess organized the staff to sing a happy birthday for my daughter. Customer service definitely needs major improvement; the staff reacted quickly instead of listening to requests and explaining things clearly. Miscommunication between reception, the restaurant and security reduced the value of the experience. Some buffet food was basic. Sodas were brought from the kitchen in a glass instead of a bottle, risking the drink being tempered. I was shocked to learn that guests not staying at the hotel must report to reception, be tagged and pay before they could be allowed in. It is the most ridiculous thing I’ve ever heard at what is supposed to be a high‑end beach resort.
Moerinny·4 mesi fa