“Short comings”
The front‑desk staff were not courteous or welcoming, insisting on paperwork to match the booking without any concern for customer comfort. The F&B team, particularly Kevin, was rude to a paying customer who simply wanted a cup of coffee; he was told to move or clear the table for a buffet guest, which felt unwelcoming and unethical. The same issues were noted elsewhere.
Lim2 settimane fa