Extended Stay America Suites - Somerset - Franklin

“Entire hotel smelled like weed!”

At check in we were told that due to their credit card terminal not working, we would have to pay cash. So my husband left at 11:00 pm to go get cash from an ATM, while I waited in the lobby that did not even have any chairs to sit on. The “ breakfast included” was coffee, granola bars and muffins. The biggest complaint was that the entire place smelled like a weed lounge!!! Even saw people vaping in the building despite “no smoking” signs. The weed odor was so strong that it gave us a headache in our room due to the bathroom fan sucking in the air from the hallway. Will not visit again!

Krista·Una settimana fa

Staff rushing you before your check out time , bed had hair in it before we even were able to utilize the bed which means somebody is not being properly doing their cleaning job right or checking behind the staff that are cleaning. If you are going to rush people out of their room at-least make the clean up worth it for the next customer. NEVER have these issues at other extended stay locations !

Amani·2 settimane fa

Location. That the room didn't have utensils to start with

Roberto·Un mese fa

“Read location, horrible facility, dirty not wealth care for pillows for beds appear to be cut in half tiny pillows that”

Location near me highways. The room was dated worn down Fire alarm hanging from the ceiling and cobwebs throughout the room toilet seat, falling off of the toilet refrigerator filthy the doors were covered in a sticky substance and I wish I could upload a picture horrible

Keith·Un mese fa

The room was great and comfortable. Nothing to complain about.

Vanessa·2 mesi fa