“Hotel needs a better cleaning service/cleaning staff”
The location of this hotel is good. Breakfast was good. The staff was friendly and tried so hard to be helpful. Hunter especially went above and beyond and was very understanding with the issues we were having. However, the staff was friendly and helpful but overwhelmed. That was obvious from the moment we checked in. I’m unsure whether there are problems with in‑house housekeepers or a housekeeping contractor, but whoever is in charge of cleaning isn’t doing it. The room was visibly dirty. Beds hadn’t been changed and had visible dirt on the sheets. Mirrors and countertops looked like they had been sprayed with cleaner but not wiped thoroughly. The shower was gross with visible grimy prints and hairs. We had to change the requested bedding ourselves and use our own cleaner to wipe down surfaces to feel comfortable using the room. We were offered another room, but it was even dirtier. When I have to pay a full day’s rate for a night at a hotel, I actually expected a clean room. I don’t blame the staff that were trying so hard to fix the problem, but they were overwhelmed with other occupants and issues with their door‑card machine. We weren’t the only vacationers having issues.
Carl2 mesi fa