The tradition of the house convinced me to book, but the cancellation policy feels outdated: free cancellation is only allowed until date X, 00.00 h, which for me means 23.59 h the day before! I missed that deadline by a few hours and was charged the full rate – that’s unacceptable today. I also still haven’t received a response to a request for an exception. A hotel of this size should handle such things better; if your travel plans change on short notice, this place isn’t a good choice.
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