Arrived by early, checked with staff to see if room was ready early by chance. It wasn't. Which was fine, told to check back in a hour. Once hour was up checked back still was told it wasn't quite ready. Finally by this time it was 4 o'clock and regular check in time to back to the hotel bags in hand, mind you I have my 3 year with and get to front desk to be told they bumped my reservation to the hotel next door!! The courtyard marriott, it was terrible! My room was down graded from a kind suite to know having two standard queen beds. No continental breakfast anymore, or continental coffee!! Was told we would be given free breakfast at their down stairs Cafe in the morning which opened at 7:30am, yet got up an the café was closed lights off no one around. Other guests where getting pissed about the service. My three year complaining hes hungry and this whole time we were supposed to be eating at the very nice continental breakfast from the hotel we booked with!! Not be shafted to this terrible service courtyard hotel! To boot i take dupixent and need to keep it refrigerated. Placed it in the fridge in the room, to wake up finding it warm, the fridge didnt work properly and my dupixent pen had spoiled! Thats a $2500 medication pen! Very very terrible experience with marriott!! All started cause the actually residence marriott we booked with bumped us to another hotel cause they over booked an messed up
Brown5 mesi fa