“A pleasant stay in a great location”
I had a pleasant stay at the Apollo Hotel in September and was happy with the room and the location, which gave easy access to public transport and several parts of London. The accommodation itself met my expectations and I had every intention of returning in November. Unfortunately, the hotel's communication left me disappointed. When I asked reception about adding a second guest to the room I had booked for November, they explicitly told me it would be possible without any extra charge. Later, when I tried to arrange it, I received conflicting information that the price might change, yet no one could confirm the amount. Despite contacting the hotel and OYO several times, I never got a clear written confirmation or a satisfactory resolution. What should have been a simple request turned into an unnecessary complication, so I eventually cancelled my November reservations and booked elsewhere. It’s a shame because I genuinely enjoyed my stay and would otherwise have been happy to return.
André3 settimane fa