“Ants in the Room.”
Our stay at Hotel Soperga in Milan was a huge let‑down. My wife and I were there to celebrate our anniversary, yet on the night of September 29 we found a large ant on our pillow, which made us uneasy and unable to sleep. The AC only started working about an hour before checkout, and water dripped from the bathroom ceiling vent. When we raised these issues, the manager did nothing and didn’t even apologize. These problems spoiled what should have been a special trip and left us exhausted. We expected far better cleanliness, maintenance, and customer service. Based on this experience, we would not recommend this hotel or stay there again.
Belal2 giorni fa