Holiday Inn Austin -Town Lake by IHG

“Great place,staff was short on solving problems”

They told me I couldn't check in until 3 pm, I arrived at 1 pm and said I needed to be at a meeting at 3, they took an hour to find housekeeping and said they were working on it, I had to get ready and leave, they had no answer, they were lost and confused, I gave up and drove to a gas station to get ready in their restroom, and when I returned at 9 pm it took them an hour to check me in because supposedly their computer was down—I didn't get to check in until 10:30 pm.

Perez·5 giorni fa

The view over Lady Bird Lake and downtown was fantastic, and I could even see the bats at dusk; the room itself was very roomy. I tried to check in at 4 PM, but the room wasn’t ready yet—staff apologized, saying the room was popular, which was a bit inconvenient.

Maynard·6 giorni fa

“Friendly staff, run down rooms.”

The staff were very friendly, but the room was filthy; the first room had a ceiling leak that soaked much of my belongings, and after switching rooms, the bathroom tiles were missing. For $340 a night, you’d expect the tile work to be intact.

Ariana·Una settimana fa

I’ve stayed here before in the tower on the lakeside, and that room was great, but this time we were put in the octagon building and the room had problems: no real closet, just a 12‑inch‑deep cubby that couldn’t hold a hanger, the room was very dark with no ceiling lights, a bedside lamp didn’t work, the bathroom was tiny and had no space for my stuff, and I would only return if I got a lake‑facing room.

Amy·Una settimana fa

The location was perfect.

Alejandro·2 settimane fa