“Schönes Hotel mit bitterem Nachgeschmack”
Because we were the only guests during our stay, the room was very quiet, and the room’s location helped with that; below the windows (next to the beds) is the beer garden of the restaurant on the lower floor, which in the summer months will likely be busy late into the evening with the usual noise, something that should be noted on the booking portal. A double door between the room and the hallway surely reduces noise. The room is very large and offers plenty of space. The lighting options in the room and bathroom are varied and sufficient. The room is super equipped: plenty of seating, storage for various travel items, a wardrobe and many maritime décor items, practical hangers inside the room door and a shoe rack; it has a large wall‑mounted TV that you can’t bump into when moving from room to bathroom; a large bottle of water and glasses were available for guests. The bathroom is super equipped, even decorated with live flowers. The hotel is on the outskirts of Itzehoe in a wooded, green area, but very close to a swimming pool. The conditions described refer to mid‑October.
The breakfast was advertised as "exceptionally good" before booking. At arrival, staff asked us for the desired breakfast time for the next day. At that point we didn’t realize we were the only guests for that night. When we showed up at the requested time the next morning, there was no one else in the building. We searched all rooms for contact, had no phone number to call, and no other way to get breakfast. We waited an hour hoping to eat and leave, but nothing happened, so we had to leave for our appointment in Itzehoe without breakfast. We left the room key and a note asking for later contact about the issue at the restaurant counter. In the late morning we returned to the hotel and luckily someone was there. They explained that they couldn’t prepare breakfast because they had fallen ill last night. They had sent an email that night with that information, which we have not yet received. This whole procedure is extremely unprofessional, even considering emergencies like illness. The frustration over the "canceled" breakfast, our lost waiting time on the departure morning, cannot be compensated, but we expect a refund for the breakfast costs. The room cleanliness was lacking: dust and cobwebs everywhere in corners and ceilings, windows. The rear entrance of the hotel runs along the restaurant kitchen and storage rooms. If I have to use that entrance as a guest, cleanliness there is also required. Trash paper and the like were everywhere.
Käte·2 settimane fa