“A more thoughtful effort to remedy the situation would have gone a long way.”
I can see the charm of the property itself; the rooms were decorated nicely, and it would be a great fit for a large event. Unfortunately, several housekeeping details were overlooked: the room smelled strongly of disinfectant, causing both me and my husband headaches; the water carafe had about an inch of water left, there was a visible blood stain on the duvet where I pulled it to my face, and a used tissue was left by the bedside. When I called to ask how to operate the mini‑split, the associate who returned my call seemed noticeably annoyed that I had reached out, even when I asked how long it might take to warm up what initially felt like an icebox of a room. Having run an inn myself for five years, I know how easy it is for small details to slip through—but these are precisely the kinds of touches that should never be missed. If it hadn’t been midnight, we would have left and demanded a refund. Given the circumstances, I asked if a modest rate adjustment might be possible, but the response felt dismissive and non‑empathetic. A more thoughtful effort to remedy the situation would have gone a long way.
Allison7 mesi fa