A internal error caused a charge not to be deducted, and after repeated confirmations I still haven’t received any clarification; then, without the guest’s permission, another card charge was attempted. Who is at fault here? I still have to chase you for the current status and explanation. Seriously, is this a joke? Credit cards now come with cashback, so who gets the unapproved charge and the missed cashback? Internal training needs a massive overhaul.
Tung2 mesi fa