Hotel Zafiro Boutique

I didn't like that the hotel cancelled my booking on the same day by sending a WhatsApp message that read, “Good morning Mr. Johan, sorry we are speaking about Hotel Zafiro. The reason for my message is to inform you that you have a reservation with us but we have no availability, sorry for the inconvenience. Good afternoon,” without offering any solution, which made the experience bad because it was irresponsible and disrespectful, especially when you have placed your trust in them.

Garcia·Una settimana fa

“De manera unilateral y a pesar que contaba con una reserva confirmada 3 semanas antes, me la botaron”

Sintesi di questa recensione

The customer service was terrible; they blocked me when I asked for an explanation, and they cancelled my reservation one day before arrival even though I had confirmation more than two weeks in advance.

Luis·Una settimana fa

“Pasa perfecto para una urgencia”

The location was fine, but the beds had old sheets that were much larger than the beds themselves, making it uncomfortable to sleep.

Andres·Una settimana fa

Even though I had a confirmed reservation weeks ahead, the day I arrived in Bogotá I was written to that the hotel had no rooms available and my booking was cancelled.

David·Una settimana fa

Nothing to say. The staff were not serious about reservations.

Carlos·Una settimana fa