The staff were great, friendly and helpful, but the TV kept cutting out every time we turned it off and it wouldn't reconnect until we called someone to reset it.
WengUn mese fa
Un attimo…
★★★★·Hangzhou·8.8
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oppure scrivilo e basta — “intorno al 20, tre notti”
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Located in Hangzhou's West Lake Cultural Square, Atour Hotel offers comfortable rooms with air-conditioning, private bathrooms, and city views. Each room features free WiFi, a work desk, and soundproofing. The hotel serves a buffet breakfast with local specialties and offers a fitness centre, lounge, and 24-hour front desk. It's 31 km from Hangzhou Xiaoshan International Airport and near West Lake scenic area, with free on-site parking and laundry services available.
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Come gli ospiti valutano la struttura, aspetto per aspetto.
The staff were great, friendly and helpful, but the TV kept cutting out every time we turned it off and it wouldn't reconnect until we called someone to reset it.
Weng·Un mese fa
I have had a great experiences at Atour hotel in Shanghai previously, so I was looking forward to my stay at this Hangzhou branch. Unfortunately, the overall experience was quite disappointing and fell far short of the brand standards I have come to expect. 1.The bed was very comfortable, and the room was kept clean. Housekeeping was thorough. 2. Housekeeping and general floor staff were polite and friendly. 1.The front desk experience was the biggest letdown. There were generally no greetings and the staff failed to make guests feel welcomed, which feels ironic for a hospitality brand. When we borrowed an umbrella during a rain shower, the apparent manager (based on her dressing) asked for our room number rudely/frowny. This stands in stark contrast to Atour in Shanghai, where umbrellas are thoughtfully placed at entrances for easy guest convenience. 2.We requested an extra pillow via phone at 5:00 PM, but it was still not delivered by the time we returned to our room at 11:00 PM. When I tried calling the front desk to follow up, they purposely ignored and did not pick up the call. 3.Unlike the more modern setups in Shanghai, the room switches were not automated. Furthermore, the hotel amenities are in poor condition - the laundromat felt rundown, and the common toilet was dirty. Overall, this location lacks the warm hospitality and well-maintained facilities found at other Atour properties. I hope management addresses these service and maintenance issues
Hippandar·2 mesi fa
Laundry was free.
Hui·2 mesi fa
The staff are friendly; this is our second stay with family. Rooms are clean, breakfast is available, but some dishes and salads contain pork. Everything else is great, and there’s laundry service.
Ruslan·5 mesi fa
Good breakfast and good service. No complaints.
Tuksirima·6 mesi fa