hotelF1 Toulouse L'Union

“Je ne reviendrais plus, et je préfère dans le futur payé de vrais hôtels, avec un minimum de qualité”

Only one staff member was attentive, and that was the sole positive point. The room was dirty, with a sewage smell in the rooms and on the walls, where previous guests had spit and left mucus. The bathrooms, including the private one that required an extra charge, also smelled of sewage, and the staff told me this was a general issue the hotel couldn't fix, so the nauseating odor made me feel sick when I entered the bathroom. Water backed up and stagnated in the shower, but they managed to fix it; the sink was clogged and pipes were leaking (they offered me another room). Towels and bedding were dirty, with black stains and various soiling. When I arrived, the first room had major problems, so they changed me rooms that same day. That evening I couldn't shower because of the stagnant water and smell; the next day it was cleared, but the sewage odor remained. Just before my departure, they offered to change my room for the last night of my six nights, implying I might have had to change rooms a dozen times to find a decent one. When I asked to change the bedding, a staff member removed the duvet cover, placed it on the floor, then told me they had no more available and returned it, still unhygienic, so I had to sleep in it.

Martin·4 settimane fa

The reception was the only positive thing. The floor in the room was sticky, the sheets were not clean, and the Velux window was broken.

Bruno·Un mese fa

Nothing good, just a nightmare. I’ve had this happen before. You don’t always have clear thoughts after long hours and road trips. The place is a disaster. The radiator was ripped from the wall. The TV didn’t work because the remote was supposedly stolen. They told me I had to set up my room on site even though I booked through Booking, and they made me doubt my reservation with lines like “you probably didn’t tick the right box, that happens when you’re tired.” On the confirmation email the price was listed but not that it was paid through the site.

Jérôme·Un mese fa

We booked through Booking and the tourist tax was paid, yet the F1 Union hotel made us pay that tax again. Disappointed with the service.

Emily·Un mese fa

“PLUS JAMAIS”

We booked two rooms on Booking. At check‑in, the front desk told us there was only one room and that it was Booking’s fault, as if that was normal. They didn’t try to fix the situation, they just made it worse. Never again.

Amayon·Un mese fa