I had a fully prepaid 3‑night reservation and completed online check‑in. Arriving late because of a flight delay, I was told the hotel was overbooked. They only moved me for one night and couldn’t accommodate me for the rest of my stay, then cancelled and refunded the booking. Shockingly, the hotel later demanded I pay for that single relocation night, completely ignoring standard industry policies for their own overbooking mistake. Highly unprofessional.
Dor3 settimane fa