Bella Ciao Firenze

“Buena ubicación, mala atención por parte de Alessio.”

The location was good, but I was greeted remotely and the stairs for carrying luggage were dangerous. The shower had no place to put soap and it was hard to get out of it. They asked me to pay the City tax even though I had already paid it, and the breakfast that was included was just a coffee and a croissant. They didn’t provide water or coffee as advertised. A lamp next to the bed was broken; it was fixed on the third night.

Juan·2 settimane fa

“A l’écoute des hôtes.”

Alex’s communication was very good; he listened to guests and did everything necessary to satisfy them, was very responsive and helpful. The location was calm, secure, and easy to access, and the bedding was good. Cleanliness could be improved (stains on the fabric pouf and on the floor).

Marie-christine·2 settimane fa

“Communication et réactivité.”

The communication with Alex was excellent; he listened to guests and did what was needed to satisfy them, was very responsive and accommodating. Access was easy and secure, and the place was quiet. The cleanliness could be better (stains on the fabric and on the floor), the bathroom furniture was missing a handle, and there was no blackout curtain in the bathroom.

Marie-christine·2 settimane fa

Very clean, practical location, check‑in was quick, staff always reachable, perfect for a short stay. Breakfast was not directly at the accommodation, and the staff at the café were unfriendly.

Hannah·3 settimane fa

“Buen alojamiento a un paseo de la zona turística de Florencia.”

The room was very clean and new, the shower comfortable and the bed good; it’s a 20‑minute walk from Florence’s main area. The surroundings were somewhat dirty, the stairs to the apartment were old and steep, and I missed a small reception.

Elena·Un mese fa