Conveniently located near my family in Brighton
The staff were all extremely helpful and made our stay truly enjoyable
The room was spotless
The breakfast was delicious
Distillato da Parley dalle 100 recensioni verificate più recenti su 1183
17 m² · 1 queen bed · Per 2 persone
The Superior Queen Room at the Downs Hotel offers exceptional comfort, a spacious private bathroom, and a highly rated bed. Amenities include a flat-screen TV, coffee machine, and free toiletries, providing a comfortable and convenient stay.
Letti 9.1/10 · citati da 350 ospiti
10 m² · Per 2 persone
8 m² · 1 single bed
This accommodation features a private bathroom equipped with a hairdryer and either a bath or shower, along with complimentary toiletries. In-room amenities include a coffee machine and a flat-screen television. The room is furnished with one bed.
Letti 9.1/10 · citati da 360 ospiti
10 m² · Per 2 persone
16 m² · Per 3 persone
15 m² · Per 3 persone
“A nice stay with lovely staff and nice clean modern room”
The room was smart and clean, but the door of room 7 could be more solid and sound‑proof for better sleep.
The staff were really friendly, the food great, and the room very nice, but the frontage needed tidying up.
“Very smart rooms and good food with friendly staff”
Very clean and smart rooms. Narrow high stairs to the rooms made getting in and out a chore
“Over priced for the experience received.”
I was very disappointed overall. The room was clean and the bed comfortable, yet we expected more comfort. The minibar was empty, there was no chilled water, and no complimentary footwear. After paying £346.0 for one night we expected extras. Breakfast fell short in every way: toast, packet sliced bread; with a bit more imagination they could offer fresh croissants, freshly baked bread toast, and freshly poached eggs.
“Completely unacceptable experience and appalling handling of the situation”
Nothing positive. The stay was extremely disappointing and worsened by the hotel’s handling afterward. Before arrival the hotel told us there would be no hot water and that if we continued we would need to seek compensation, even though we had paid directly, which the hotel knew would complicate refunds. There was no hot water the entire stay, so we couldn’t take proper showers and had to wash in freezing cold water. The air conditioning in one room was broken, making it unbearably hot; two portable fans were provided but merely circulated warm air, and windows couldn’t be opened. Following the hotel’s instructions, we requested compensation and were repeatedly told to contact the hotel directly—exactly what the hotel should have anticipated. We eventually spoke with the DGM, Shane, who said a refund had been processed and that we’d need to wait a week. I waited 10 working days—about two weeks—and the refund still hadn’t arrived. We had to chase updates constantly, with no proactive communication or accountability. The most frustrating part is that the hotel knew beforehand there would be no hot water, so this was not an unforeseen issue.
“A nice stay with lovely staff and nice clean modern room”
The room was smart and clean, but the door of room 7 could be more solid and sound‑proof for better sleep.
“Over priced for the experience received.”
I was very disappointed overall. The room was clean and the bed comfortable, yet we expected more comfort. The minibar was empty, there was no chilled water, and no complimentary footwear. After paying £346.0 for one night we expected extras. Breakfast fell short in every way: toast, packet sliced bread; with a bit more imagination they could offer fresh croissants, freshly baked bread toast, and freshly poached eggs.
The staff were really friendly, the food great, and the room very nice, but the frontage needed tidying up.
“Completely unacceptable experience and appalling handling of the situation”
Nothing positive. The stay was extremely disappointing and worsened by the hotel’s handling afterward. Before arrival the hotel told us there would be no hot water and that if we continued we would need to seek compensation, even though we had paid directly, which the hotel knew would complicate refunds. There was no hot water the entire stay, so we couldn’t take proper showers and had to wash in freezing cold water. The air conditioning in one room was broken, making it unbearably hot; two portable fans were provided but merely circulated warm air, and windows couldn’t be opened. Following the hotel’s instructions, we requested compensation and were repeatedly told to contact the hotel directly—exactly what the hotel should have anticipated. We eventually spoke with the DGM, Shane, who said a refund had been processed and that we’d need to wait a week. I waited 10 working days—about two weeks—and the refund still hadn’t arrived. We had to chase updates constantly, with no proactive communication or accountability. The most frustrating part is that the hotel knew beforehand there would be no hot water, so this was not an unforeseen issue.
“Very smart rooms and good food with friendly staff”
Very clean and smart rooms. Narrow high stairs to the rooms made getting in and out a chore
