Sorrento Nature & Spa

“Unhygienic, Infested with Ants, Broken Ammenities, Dissmissive Host.”

The shuttle drivers were friendly, but I would strongly advise against staying at Sorrento Nature and Spa. The area is beautiful and the shuttle drivers were welcoming, yet the accommodation itself was extremely disappointing and, in several respects, unhygienic. The worst issue was an ant infestation in the upstairs bedroom, with ants crawling on us, the pillows, and our belongings—completely unacceptable and made it hard to feel comfortable. The bathroom flooded every time we showered, even when we kept the door fully closed; we had to use towels to contain the water, yet it still spread across the floor. There were multiple maintenance problems, such as a broken kettle and a broken electrical socket. The pool was dirty, littered with leaves and debris, and we had to clean it ourselves with the provided net. Housekeeping was problematic; our belongings were repeatedly moved to different places, and once our swimwear was left in the bidet, which we found extremely unhygienic. The shuttle does not run between 12 pm and 4 pm, a major inconvenience given the isolated location and lack of nearby amenities, and this should be clarified before booking. The name “Sorrento Nature and Spa” was misleading because there was no spa. When we raised these issues, the response was dismissive—no apology, and we were told there was no point in complaining after the stay, which was incredibly discourteous, especially since we wanted the property to improve.

Emma·3 settimane fa

“Our stay was 10/10 the staff and the location was amazing! Couldnt ask for a better stay”

The hotel was lovely and spotless, exactly what we needed, and there were no complaints.

Kate·3 settimane fa

The location was great, but the maintenance of the facilities left something to be desired.

Lagadi84·Un mese fa

“Beautiful setting, but the difficult location and lack of practical guest support made the stay frustrating.”

The setting is tranquil and surrounded by nature, and the room was comfortable and clean. However, getting there without a car is a major hassle: the shuttle skips the 12:00–16:00 window even though check‑in starts at 15:00, so arriving guests must arrange their own transport or walk. We had an early flight and ferry, then walked uphill for more than 45 minutes in the heat with luggage. Because the property is so remote, I expected clear communication and support, but the check‑in was awful: we weren’t properly greeted or shown how the gate worked. One night, after the shuttle stopped, we found the gate locked, no one answered the bell, and my boyfriend had to climb over it to get us in. Small hospitality slip‑ups piled up: only one bottle of water was offered for two guests and it was charged; when I asked for another, I was told to wait for the shuttle or go to a supermarket; the listing said “coffee maker” but only instant coffee was available, and no complimentary water to brew it. The shuttle also stops at midnight, and between 12:00–16:00 accessing Sorrento or food is hard without a car. We even tried delivery, but drivers couldn’t find the property. The location can’t be changed, but the hospitality can: clearer arrival instructions, transport help during check‑in hours, better gate‑access explanations, and more attentive support would make a huge difference.

Pinelopi·Un mese fa

“Great location, great host, great roomss!”

Marcia was the best host, extremely welcoming and friendly. The location was amazing, and the free shuttle made getting in and out of Sorrento a breeze. The rooms were modern, fully equipped, and the mini‑bar had a great selection. Breakfast was also excellent, and the pool was amazing. We liked everything!

Jason·Un mese fa