“สถานที่ดี สวยงาม บรรยากาศดี แต่ควรปรับปรุงห้องพัก อุปกรณ์เครื่ิองใช้ต่างๆ ให้พร้อมใช้งาน และควรปรับปรุงการบริการของพนักง”
The location is good and the room is clean. The front‑desk staff didn’t know I had a booking through Booking, had no name or details in the system, but they fixed it by contacting the resort owner, asking for ID photos, and letting me stay. When I entered the room, the water‑heater was broken and unusable. I called staff for a check, they said the heater was out and the technician was no longer there. They suggested I use another family bathroom a bit farther away, which I told them was inconvenient because I paid a high price. I asked to speak with the manager or owner; the staff called the owner and arranged for me to move to another family room. This caused a lot of wasted time fixing the issue. In the morning a maid shouted loudly asking which room had the bad water‑heater in the resort; other guests said it wasn’t their room, so I had to go out and answer that it was ours, ask the maid what the problem was, and she said the resort had booked two rooms and the one we stayed in already had a bad water‑heater, they were ordering parts but still let us stay, which caused the problems. This made me unhappy with the stay and it was not worth the money paid.
Theerawat9 mesi fa