“Mala gestión y mala imagen”
I made a confirmed reservation at Casa Rural Las Albertas in Arbancón, Guadalajara, through their platform. After traveling from San Sebastián and arriving, there was no one there. Checking my messages, I saw the property required a 50 € pre‑payment to confirm the booking and that the rest was to be paid in cash on arrival, even though no account number was provided. I tried to contact them repeatedly by phone and messages with no response. I even went to another town to withdraw cash. When I finally spoke to the manager, he told me that because I hadn’t replied to his email, he had cancelled my reservation, even though Booking still showed it as confirmed. This left me without accommodation after traveling and forced me to find and pay for another hotel last minute. I find it unacceptable that a confirmed reservation on their platform can be cancelled in this way. I request an investigation into what happened, the payment conditions required by the property, and whether their procedure complies with the platform’s rules.
Jose3 settimane fa