“booking最差的订房体验，没有形成有效预定单，却误导客户”
My complaint is aimed at the booking platform, not the hotel itself; because of a glitch on their end, no reservation was ever created at the property, and I only realized at 10:30 pm—well after the 6 am check‑in time—that the booking didn’t exist. When I called their support, the agent insisted the reservation was theirs, but after they spoke with the hotel they finally told me there were no rooms left. No genuine effort to fix the problem or offer compensation was made, so I had to book a different place about a kilometre away in the middle of the night. This is by far the worst experience I’ve had in my 20 years of using that service; previously they would always intervene, but now they just wash their hands of it. I’ll avoid that platform from now on and hope others see how unreliable their booking process is.
Xilin3 anni fa