“Unacceptable”
Beautiful location. We had a number of serious issues with this property: the heating consists of three small radiators for an old, large house, which is completely insufficient for winter rental. Additionally you cannot use more than two at any one time otherwise the fuses will trip, or one radiator. The downstairs bedroom lets in water through the window when it rains. The water cannot be properly regulated regarding temperature. It’s either scalding hot, or freezing cold, even with careful management of the taps. When we had made the booking we were informed by Holidu team (rental management agency responsible for this property) that there would be firewood on the property and if we wanted additional wood we could buy it. The owner also told us we could buy some at the village petrol station. However there was zero wood on the property on arrival. Due to the lack of heating, an additional €100+ was spent on firewood. An unacceptable expense given the cost of the property. We informed Holidu about all these issues while we were in the property, asking for a partial refund as the property was not as advertised. 8 weeks later, multiple messages back and forth and there is still no resolution.
Kieran8 mesi fa