We stayed for five days in a luxury room, so we expected a certain level of comfort and service. Unfortunately, the biggest disappointment was the room’s cleanliness. Even when we checked in, the room didn’t look well‑tidied, and over the five days we never had a proper cleaning. For a luxury room that’s especially unpleasant and totally below expectations. Overall, the stay could have been much better if more attention had been paid to cleanliness and regular housekeeping. I hope the management takes note, as these details heavily influence guests’ overall impression.
StepanUn mese fa