The location is exceptional, very prime. There was no staff to help with luggage, the breakfast was bad, the bathrobes and slippers were missing, the toilet was leaking.
Latifa3 settimane fa
★★★★·Marbella·8.6
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oppure scrivilo e basta — “intorno al 20, tre notti”
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The Occidental Puerto Banús is centrally located in Puerto Banus, 300 metres from the beach, and offers 2 swimming pools, including an adult pool and a separate children's pool, surrounded by sun loungers. Apartments feature terraces or balconies, private bathrooms, and free WiFi. Nearby attractions include a casino, Selwo Aventura, and over 50 golf courses, with Marbella city centre just 6 km away.
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Come gli ospiti valutano la struttura, aspetto per aspetto.
The location is exceptional, very prime. There was no staff to help with luggage, the breakfast was bad, the bathrobes and slippers were missing, the toilet was leaking.
Latifa·3 settimane fa
Breakfast was excellent and plentiful, but if you’re after peace and quiet by the pool, forget it: it’s noisy because it’s right next to the motorway. The bathroom had a persistent unpleasant smell from a bad ventilation system, and it took five days to fix a towel rack.
Stefano·3 settimane fa
Breakfast was very complete, the location was great, parking was free on the street nearby, and the facilities were modern.
Marcelo·3 settimane fa
The breakfast offered a wide variety of dishes, fresh fruit, and hot drinks, but the staff’s attitude was very disappointing; none of them were particularly nice or welcoming, they all seemed nervous and on edge, and most of our inquiries were met with unfriendly facial expressions and attitude, which was extremely annoying. When we were leaving the hotel last night and asked for help with our luggage, the response was simply, “I am alone here, I cannot help,” which was very disappointing and not the level of service you would expect from a hotel.
Rasha·3 settimane fa
La posizione centralissima, la struttura, il comfort e la tranquillità che si respira in ogni angolo, la presenza di numerosi servizi tra i quali un bellissimo ristorante, una pizzeria, un bar, piscine esterne ed una palestra attrezzatissime, la cordialità e la gentilezza dello staff, il comfort e la spaziosità delle camere letto, la pulizia generale ed infine la colazione eccezionale, rendono l’Occidental Puerto Banús un Hotel fantastico!
Andrea·4 settimane fa