Hotel Gulberg Grand

“value of money - nice place to stay”

The location is very good, in a central area with easy access to other spots. Breakfast was also good, though the overall ambiance could be improved.

Pirzada·1か月前

I flew solo from Islamabad to Lahore for business and dropped in at Hotel Gulberg for a single night; the room was immaculate, cozy, and well‑maintained, and the owner guided me kindly, so I’ll definitely return.

Ahad·1年前

“Stay was not good at all & No used to complaint”

Dear Team & Users, I would like to share my recent experience of staying at Grand Hotel Gulburg. I will highlight both the positive and negative aspects of my stay so that can review this property and future customers can make informed decisions. Positive Points • The hotel owner is a very polite and respectful gentleman. • The rooms shown to me before booking appeared clean and comfortable. • The room I selected was nice in appearance. Negative Experiences Unfortunately, after check-in I faced many problems that caused great discomfort during my 10+ days stay: 1. Payment Issues • The app showed a total price of 54,415 PKR. • When I paid by UK credit card, the hotel added 3.5% extra charges. I used my card in many places in Lahore (car rentals, hospitals, malls) and no other merchant charged me this extra fee. 2. Washroom Problems • The toilet seat was loose and unstable, creating a risk of slipping. • When I reported this to the owner, he dismissed my complaint, saying “all washrooms are the same.” • There was also a constant bad smell from the drainage, which even sprays could not remove. 3. Breakfast Issues • Breakfast was advertised as included in the room rate. • However, the kitchen staff rudely demanded 100 PKR extra for one paratha, and laughed at me when I refused. • The owner later told me that only a “standard breakfast” is free, and everything else costs extra. This important detail was not disclosed in advance. • Because of this unprofessional treatment, I never used the breakfast facility during my entire stay. 4. Hygiene & Cleanliness • The kitchen was extremely dirty, with cockroaches running on the counters where food was prepared. • I personally witnessed this when I went to get hot water at night, and I also recorded video evidence. • Staff hygiene was very poor: servants had bad odor, lacked manners, and were loud in the common areas. 5. Dear Team & Users, I would like to share my recent experience of staying at Grand Hotel Gulburg. I will highlight both the positive and negative aspects of my stay so that can review this property and future customers can make informed decisions. Positive Points • The hotel owner is a very polite and respectful gentleman. • The rooms shown to me before booking appeared clean and comfortable. • The room I selected was nice in appearance. Negative Experiences Unfortunately, after check-in I faced many problems that caused great discomfort during my 10+ days stay: 1. Payment Issues • The app showed a total price of 54,415 PKR. • When I paid by UK credit card, the hotel added 3.5% extra charges. I used my card in many places in Lahore (car rentals, hospitals, malls) and no other merchant charged me this extra fee. 2. Washroom Problems • The toilet seat was loose and unstable, creating a risk of slipping. • When I reported this to the owner, he dismissed my complaint, saying “all washrooms are the same.” • There was also a constant bad smell from the drainage, which even sprays could not remove. 3. Breakfast Issues • Breakfast was advertised as included in the room rate. • However, the kitchen staff rudely demanded 100 PKR extra for one paratha, and laughed at me when I refused. • The owner later told me that only a “standard breakfast” is free, and everything else costs extra. This important detail was not disclosed in advance. • Because of this unprofessional treatment, I never used the breakfast facility during my entire stay. 4. Hygiene & Cleanliness • The kitchen was extremely dirty, with cockroaches running on the counters where food was prepared. • I personally witnessed this when I went to get hot water at night, and I also recorded video evidence. • Staff hygiene was very poor: servants had bad odor, lacked manners, and were loud in the common areas. 5

Hasan·1年前

The host was wonderful, a lively Pakistani, and the place is very welcoming for foreigners.

Christian·1年前

“Cleanliness should be improved.”

The staff were very cooperative, but the cleanliness didn’t meet expectations.

Ali·1年前