Collection O Kebon Jeruk Near Taman Balai Kota

“A prepaid stay ruined by fake photos, filthy smelly rooms, filthy bathrooms, and dishonest staff”

I was thoroughly disappointed with my stay at this hotel. From the moment I walked in, I could smell the strong odor emanating from the rooms and bathrooms. The pictures online were completely misleading, and when I confronted the staff, they shamelessly told me that they were fake. The rooms were unclean, with stained bed sheets and dirty bathrooms full of insects. The only reason I stayed was because I had prepaid for the room and my credit card had already been charged.

Samitha·8か月前

“jelek buruk dan ga ada kata kata lagi yang diucapkan selain parah banget nih hotel”

I was disappointed to find out that my booking was rejected due to the hotel being fully booked, despite having made the reservation over a month in advance. What's more, I noticed that guests who booked through a different platform were allowed to check in, which left me feeling confused and frustrated. The staff member I spoke to, Pa Edi, seemed unhelpful and told me to call to request a refund, which was a straightforward and unprofessional request.

Lutfi·9か月前

While the hotel's location was convenient, being close to the town and other amenities, my stay was marred by the poor maintenance of the room. The toilet was dirty and smelly, and the linen and bed sheet were also dirty and not replaced. It was clear that the room had not been properly cleaned or maintained, which was a major letdown.

Norzakiah·9か月前

“Pengalaman yang sangat buruk”

My stay at this hotel was a disaster from the start. I was given a room that was not the one I had booked, and when I tried to get a refund or a room change, I was met with a lack of solutions and a dismissive attitude from the staff. To make matters worse, I discovered that the hotel had sold my room to someone else offline, which was a huge letdown.

Solehudin·1年前

“Très bon rapport qualité-prix pour un vendredi soir”

I was impressed by the hotel's proximity to the city center, which offered a wide range of amenities and services. The interior garden was a lovely touch, and the room had everything I needed, including a nearby power outlet. However, I was disappointed to find that the Wi-Fi wasn't working during my stay, and the bed sheets had some stains. Despite these issues, the room was clean, and I slept well without being disturbed by any noise.

Simon·1年前