Heri guest house

“Gem of the South”

The view is breathtaking—definitely the gem of southern Johannesburg. The breakfast could use a menu for all guests.

Audagnotti·4週間前

“No comfort and convenience, spent the night locked outside in the cold!”

I was told the place was spotless, but when I checked in and explained I’d be heading out for an event and back early in the morning, they handed me a remote for the gate. When I returned to the guesthouse it was locked, so I had to wait on the patio in the freezing cold for hours. I couldn’t even rest because I was told to move “my vehicle” by phone and had to knock on the door after finally getting in just before checkout, yet I didn’t have a vehicle—an Uber had dropped me off. The confusion was exhausting. I eventually got an explanation and an apology, but it felt like they were more worried about a bad review than about a person stuck outside in harsh winter weather, deprived of a bed, hot shower, and air‑con on heater mode. I was left on a patio chair with cold winds. **Update – August 26th –** the manager called to offer a refund, which doesn’t undo the ordeal. He asked for my banking details and then disappeared, never following up. This business should think carefully about how their actions affect guests. Heri guesthouse has left a lasting scar on me! Zero stars!

Govender·2か月前

“Their was an incident, but the staff and owner handled it perfectly.”

The staff were the best ever, especially Daniel who helped me a lot, and the owners were very kind and helpful. The only downside was a guest who was uncontrollably loud.

Lorraine·2か月前

The environment and location were great, but I didn’t have a shower in my room.

Edwin·3か月前

“Ótimo custo-benefício, se estiver sem carro vai ganhar uma granonha com uber”

The cleaning was good, the bathrooms were always clean, and the staff were attentive. It was a bit far, but in Johannesburg everything is far 🫠

Débora·3か月前