The room facilities and the Mojo Market’s location were excellent, the Wi‑Fi was reliable, and the loft room’s size, storage, and kitchen were all great. However, the check‑in and check‑out process ruined everything. I asked for an earlier check‑in at 2 pm because a rugby game started at 3:30, but they said it wasn’t possible, so we only checked in around 8 pm. At that time I was told each adult needed an ID and that long paperwork had to be filled out on the spot; this paperwork should have been sent beforehand to speed things up. There was no help at the entrance, and being on a busy street with no parking was a nightmare. They told me parking was first‑come, first‑served and that they were fully booked, so I had to park on the street. After driving for over 30 minutes I finally found a spot, then had to carry our luggage through the busy street. At checkout they told me I had to wait because they needed to check the room. On both occasions we felt like criminals, and although the hotel itself was good, we will never stay here again.
Jayshree3週間前