“Our stay wasn’t very pleasant having construction workers conversing loudly and smoking cigarettes right next to our win”
The location was fine unless construction was happening; the hotel should disclose that so guests can decide. We received a room that was supposed to face the street with a queen and a twin bed, but instead we got a queen and a thin, squeaky mattress supported by cushions. The room faced an abandoned garden and a semi‑open construction site with noisy workers at 6:30 am. We asked to switch rooms and get a refund for the first night. Front desk staff Ruben was nice, inspected the room, and said he’d issue a credit for the first night on October 9, 2026. I hope the credit arrives soon; otherwise I’ll dispute the charge with my credit card company.
Victor2週間前