Flora by Crossroads Hotel

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Sarudin·1週間前

“Bad but could improve.”

The staff are friendly as usual. I’ve stayed at Flora for many years on business trips and this time the experience was very disappointing, unlike my previous stays. The toilet was dirty, with grime on the wall and floor. The shower’s water pressure was so weak, yet the bidet had stronger pressure. The air conditioner is so old that when it’s on it makes a very loud hum from the wind blowing out. I’ll consider staying elsewhere after this experience.

Joadan·3週間前

“Very good stay.”

The surroundings and the hotel design were very stunning. At the last minute I got my room changed; I hope the next stay will get the type I needed.

Shafiq·3週間前

“My stay was good ..despite the hotel being small and a budget one”

The location, the staff, and the cleanliness of the room I stayed in were all great. The only downside was that there was no breakfast available.

Yolanda·1か月前

“Disappointing stay”

I booked two rooms; one was in terrible condition, not maintained at all, and I felt cheated. The service, the room, and the toilet were all dirty. When I called housekeeping, the staff asked what needed cleaning, but I couldn't even use the toilet because it was filthy everywhere. I couldn't explain which part to clean because it was too dirty. I booked for four nights but checked out the same evening. The hotel staff never asked what was wrong or why I was leaving. I understood that the full payment was non‑refundable, but I still requested a refund due to the lack of service recovery and was only refunded about 10 %. I hope the management changes and does necessary upgrades, or closes down if it isn’t serious about hotel management. This is unacceptable for a 3‑star hotel. The pictures were deceptive. Unfortunately, no photos were taken because we were busy looking for another hotel to stay in and checking out as soon as possible.

Khadijah·1か月前