“Es muy buen hotel pero hay detalles que no deberían suceder en un hotel 5 estrellas”
The location is great and the staff are very friendly, but the airport transfer service is mediocre. We paid 150,000 pesos for a transfer, yet they sent an old, small, poorly maintained taxi. We arrived around 3 am and only one receptionist was handling check‑in. A group of 20 people had already arrived, so we had to wait an extra 30 minutes because there was just one person at the front desk. On top of that, the air conditioning in the room didn’t work well, there were constant noises, the safety deposit box wouldn’t open, and the door wouldn’t close properly – it kept opening because the lock was faulty.
Andres1週間前