Citrus Waskaduwa

“Good”

The room and facilities are good, but the rooms could be maintained better; the furniture and equipment are getting old.

Weerasooriya·2か月前

We had a very disappointing experience – our special occasion was ruined. We stayed at Citrus Waskaduwa with our family, checking in on 22 August 2026 (Room 306) to celebrate our wedding anniversary. We came here expecting a relaxing and memorable family stay. After checking in, we placed all our personal belongings in the room and went to the swimming pool. When we returned, we found a fruit platter inside our room. The biggest concern was that nobody informed us that hotel staff had entered our room. We had not requested the fruit platter, and we had no idea why someone had entered the room and placed it there while we were away. As guests, how are we supposed to know why someone has entered our room? We could reasonably wonder whether the platter was ordered for another guest and accidentally placed in our room, or whether there was some other reason. This is exactly why we believe guests should be informed whenever someone needs to enter their room. I immediately reported the matter to reception. Initially, the staff apologized. However, when I asked to speak with a responsible person, the response was extremely disappointing. A female staff member argued that the hotel had not made any mistake and said that if we did not put a “Do Not Disturb” sign on the door, staff could enter after knocking three times. I asked to see the hotel's written policy or terms and conditions that I had agreed to during check‑in, but I was told there was no such document and that guests are simply expected to know this as a common practice in hotels. For me, this is not about a fruit platter. It is about privacy, security and trust. We had left our personal belongings in the room believing that our room was secure while we were using the hotel facilities. What made the situation even more upsetting was the timing. We had come specifically to celebrate our wedding anniversary, and we were just about to cut our anniversary cake when this incident happened.

Seevaratnam·2か月前

The meal was delicious and the service was excellent.

A·2か月前

Everything was very good, but the ordered bites of onion rings and chicken wings were not good; they tasted old.

Akila·2か月前

The pool staff could be more attentive towards the guests.

Manura·2か月前