Hampton Inn & Suites San Clemente

“Excellent stay!! I highly recommend this property”

Our room was so big and clean and super comfortable. the property is very nice

Susan·4週間前

“Some hotel staff were very rude and the hotel itself was not working properly.”

It was in San Clemente. We stayed over a week and they only cleaned once. We checked in with our dog but were not given the door tag to indicate to the cleaning staff. I had to ask for towels, washcloths, and soap a couple of days into the stay. Then I was told they would not clean our room unless we told the desk we were leaving. I told the woman at the desk the next day that we were leaving and would be gone for hours. When we returned our room still had not been cleaned. When I inquired at the desk and asked for more supplies I was rudely told they have many rooms to clean. I witnessed the same hotel worker being rude to another guest when she asked if she could check in early. The TV in the sitting area didn’t work. One morning the hotel was surrounded by cops, K‑9 officers and a helicopter. When asked if it was ok to return to our room we were told they were just looking for a hotel guest. The elevator was broken for over two days. All guests had to take the stairs. The fire alarm also went off. Definitely was not worth the cost they charged me!

Diane·1か月前

“We’ll be back!!!”

The place was spotless and right where we needed it; nothing else to add.

Jim·2か月前

Everything was spot on, no complaints.

Nancy·2か月前

Great location and the room was huge, comfy bed too. No WiFi on day 1, laundry facilities were down, ac in gym wasn’t working on the first day, elevator was extremely slow

Ches·2か月前