I am extremely disappointed with the service and attitude of the hotel staff during our stay. The staff was uncooperative, and even basic guest requirements were handled very poorly. When we requested a basic water bottle, we were told that we would have to pay ₹65 for it. When we questioned the price, the staff simply told us to order one online. We followed their suggestion and ordered a water bottle through Blinkit. However, when the delivery person arrived around midnight, the hotel staff refused to allow him to enter the hotel and told us to step outside and collect the bottle ourselves. I did not feel comfortable or safe stepping outside the hotel at midnight. I therefore requested them to kindly send one of their own staff members to collect the delivery on our behalf. Despite this completely reasonable request, they simply refused to help. This was extremely inconvenient, uncomfortable, and concerning. A hotel has a basic responsibility to ensure the safety and comfort of its guests, especially when a female guest explicitly raises a safety concern. Refusing even a simple request for assistance at midnight demonstrated a complete lack of courtesy, professionalism, and guest care. The issue was not merely about the cost of a water bottle; it was the unhelpful and dismissive attitude of the staff and their unwillingness to assist a guest even after a genuine safety concern was clearly communicated. Overall, this was a highly disappointing experience. I sincerely hope the management takes this complaint seriously, reviews the conduct of the staff involved, and takes appropriate steps to ensure that other guests are not treated in the same manner
Pragati1か月前