Kotohira Guest House en

“Frustrante.”

My husband and I stayed for two days and two nights, and the comfortable, clean beds, towels, and kits were worth it. However, the experience was frustrating: we checked into four different hotels and this one was the one we were most anxious about because it promised nature and an onsen. The staff were unpleasant, didn’t speak English, and were rude—especially the onsen lady who, speaking Japanese to another man, called us “gaijin” and was stupid with us. Moreover, the bath was misleading: you could shower for free between 6 am‑9 am or pay all day. The spider webs and spiders themselves were bizarre, and it was unclear if they were harmful. The site map was old and confusing, and the layout of the whole property was perplexing: check‑in in one spot, bath in another, rooms elsewhere. I will never return.

Kesia·3週間前

The vibe was lovely, and we could hear the stream flowing right from our room. The room was very spacious, with warm wooden floors. All nearby restaurants were delicious, and we enjoyed our meals. Note that none of the restaurants open on Wednesdays; we stayed Wednesday and Thursday, so we brought enough instant noodles to avoid hunger on Wednesday. The bathroom felt a bit dated, and the exterior door didn’t lock, which made me uneasy at night, though the area was actually safe. Most staff were older and didn’t speak foreign languages, so communication was a bit tough.

Nhung·3週間前

“グッド”

I liked the interior design, especially the windows with Japanese glass that added charm. The open‑air bath was also great 👍️. I wish there had been a sign for “Koto Hira Guest House En” at the corner.

Youichi·1か月前

“great facilities but hostile staff”

The facilities were excellent, possibly one of the best rotenburo I’ve seen. The room was very spacious and comfortable. It appears this guest house is run by a nearby hotel that wasn’t mentioned in the booking details. The map shows my room but not the check‑in building, which is a 5‑10 minute walk away. The onsen staff seemed to think guest‑house guests aren’t valued. I came from the south, so I never passed the check‑in area; even from the north I wouldn’t have known because it has a different name. The onsen staff didn’t help me find the check‑in hotel. One man was kind and gave me a map, but following it led me through a construction site, forcing me to turn back. Another lady kept telling me in Japanese to keep going straight (ずっとまっすぐ) along the main road to the check‑in hotel, with no details on distance or landmarks. I expected them to guide me or at least help me locate it on my phone, but they seemed eager to send me away. I eventually found the check‑in hotel, but it was far more stressful than it should have been and would have been much harder for someone who doesn’t speak daily Japanese. The stay included a session in one of the 16 private family baths the next morning. Our hotel booklet said these were available from 06:00. I went at 9:30, and the same lady from the day before told me that entry for guest‑house customers ends at 9:00 (all in Japanese, luckily I can converse daily). The cutoff time was never mentioned to me or written in the guest‑house materials. She showed me a sign at the doorway to one of the baths, but it was in a place nobody would see until after reception. She then called my check‑in hotel, within hearing distance, basically scolding them for not including the correct information, saying there were many customers coming (. was I not a customer?)

Eric·1か月前

“Muy contentos, volveríamos a repetir”

The facilities are really pretty. The resort sits in the mountains, has several onsen bathrooms and a bunch of restaurants, making it perfect for unwinding and enjoying the surroundings. The room was very spacious and we were very comfortable. However, the room lacks a shower, so you have to use the onsen bathrooms only. The private bathroom is only available from 6 to 9 am for 1 hour, while the shared bathroom can be used the rest of the day.

Anna·2か月前