**1/5 — Confirmed booking, refused check-in without explanation** I had a confirmed reservation for my stay at this hotel, but the front desk refused to check me in. The staff member claimed the hotel was "sold out" to influencers attending an event that night — despite my valid confirmation. When I pushed back, his explanations became inconsistent and evasive. No apology, no attempt to relocate me to a comparable property, no compensation offered. I was left standing outside with nowhere to stay in Progreso. If a hotel overbooks or prioritizes other guests, that's a business decision — but denying a confirmed guest their room and being dishonest about the reason is unacceptable. should be aware this property doesn't honor its own confirmed reservations. I would not trust a booking at this hotel again and recommend others be cautious
Alina1か月前