The location. The experience was very disappointing, especially given the personal circumstances we were traveling for, as we came from Madrid due to a family death. I booked in the morning and called the hotel before arrival to confirm that there would be no problem if we arrived later than the check‑in time. They assured me that reception was open 24 hours, but when my parents arrived they had to wait a long time because no one was at reception. Also, each time they left the hotel they had to leave the keys and when they returned they had to wait again for someone to appear. In practice, there was no continuous service as promised. The room’s bed was very hard and uncomfortable. The sink kept clogging and the water leaked, so my parents couldn’t use it normally, not even to wash their hands. On top of that, the reservation was confirmed for 81 €, but they finally charged 91 €, with no clear reason for the difference. Overall, the service received, maintenance problems and the price discrepancy made the stay unsatisfactory. The experience was far below expectations and the customer service, facility condition and billing transparency should be reviewed.
Antonio·1週間前