“Never again, absolutely. Absolutely not recommended”
I booked this place and they never answered any calls or messages. I tried to ask about free cancellation ahead of time, but no one picked up. Only after three days did they respond on Facebook, saying they couldn't reply to my request and that no one could see it. I then contacted the whole RedDoorz chain support, sending over 20 emails across three days. They pretended not to understand, claimed they couldn't reply, and said they didn't see the request, even though they had seen my date change request and replied to that. They never addressed the free cancellation request, just sent vague replies. They seemed only interested in the $19. That $19 mattered to them. I've never seen a business treat its clients so poorly. RedDoorz – never again.
Irina4か月前