“I would also like to emphasize that my daughter has significant allergies, and the dust from the ong”
Not a good stay. Unfortunately, the room wasn’t properly cleaned when we arrived; the floor was very sticky and the refrigerator was leaking. The lady on the night shift was friendly and helpful, and she assured me our room would be changed the next morning. When I followed up the next day, another staff member said changing rooms wasn’t possible. We were also told the room would be cleaned the next day, but that didn’t happen; it was only cleaned the following day as part of the regular housekeeping schedule. There was extensive construction work during our stay, sometimes continuing until 7:00 PM, which caused a lot of noise and dust. I was staying with my daughter, and rooms on both sides of ours were under construction, making our stay especially uncomfortable. I suggest the hotel management be more considerate when assigning rooms during renovations. Since guests pay regular rates, they deserve a reasonably clean, quiet, and comfortable environment. At least the hotel could have given us a room farther from the construction area to reduce the disturbance. I appreciated the night‑shift staff’s kindness, but I was disappointed with the overall cleanliness, maintenance, construction disturbances, and lack of follow‑through on the promises made. I hope the management takes this feedback seriously and improves for future guests.
Swapna2週間前