“De las peores experiencias que he tenido en un hotel”
I booked by mistake in May and, even after notifying the hotel, they told me cancellation was impossible, so I had to move the reservation to 16 October. I asked for a double bed almost six months in advance, but upon arrival they said it wasn’t available and that I should “ask for it.” I’d requested it months before. The staff’s response and attitude were dry and unfriendly. The room felt outdated, worn, and definitely didn’t match the four‑star label. Basic items like a toothbrush were missing. At 11:55 pm they called me to leave the room, which I found especially unpleasant and unnecessary. Overall, rude staff, facilities needing major renovation, and service far below expectations. I can’t understand how they keep a four‑star rating; it’s at least two levels below what they advertise. I won’t return.
Manuel3週間前