Hotel Sindbad Yamagata

Clean, I think. It feels more economical compared to a business hotel. No complaints.

Mitsuo·4週間前

“公園で寝た方がマシ”

There were no positives. Around 2 am I ran into a problem with the room’s equipment, so I called the front desk. The reason was unclear and the person in charge was not present. I was then told to move to an empty room. At that point they said, “The person in charge will come around 9 am tomorrow, we’ll explain the situation and get in touch.” Because I was halfway through my trip, I wanted to check out around 8 am, but I had to wait until 9 am. Even at 10 am there was still no contact. When I called the front again, a different staff member answered. After explaining the situation, they said, “The person in charge is not here today.” I asked if I could get in touch, but they only replied, “They’re not here today.” After a while, another staff member told me that since the person in charge was unreachable today, they would take my contact details and a copy of my driver’s licence and would get in touch after tomorrow. I had to change my plans because of that. The next day, and even the day after, there was still no contact. After the holiday, I DM’d them and received a brief reply: “The president says we will not issue a refund.” I was told I would hear from the person in charge, and even though I showed my licence and they took a copy, I still didn’t get any direct apology or explanation from the person in charge. Instead, it felt like they were trying to resolve the issue with money, which was very unpleasant. The staff couldn’t handle the problem, communication between staff was broken, and every time I had to start explaining from the beginning, which was annoying. There was no one who could be called the person in charge during the trouble, and the staff said they couldn’t get in touch, not that they were unreachable. It’s questionable how they can keep operating without a responsible person to contact during emergencies. Even though I showed my licence and they took a copy, the person in charge never reached out, apologized, or offered a solution, and the whole thing felt like a money‑only fix, which was extremely unpleasant.

Misaki·6か月前

“Nice stay”

The price was cheap, the room was huge, and it was fascinating to dive into this part of Japanese culture. The place was spotless. It’s one of the few spots in Japan where you can park your car right next to the hotel (under the room, downstairs). The entrance was private. A 15‑minute walk brought us to a Korean restaurant with amazing Korean adjuma. Checking in was horrible :( You can’t leave the room and come back on your own; you have to pay a deposit. The drive in and out is narrow for cars.

Yuliia·11か月前

“次回は使用しません”

The payment process and the receipt were handwritten.

Hironobu·1年前

The staff were kind. No other issues.

水口·1年前