Hilton Santa Fe Buffalo Thunder

We booked a higher room rate to get breakfast included, but the staff told us we’d receive USD 40 per day in credit to spend on breakfast at the on‑site restaurants. Still, the cost for breakfast was charged to our credit card. Instead of addressing our question, the hotel simply sent us an email asking us to rate our stay, which we did. The rooms were worn out, and the price‑to‑value ratio was completely off (USD 250 per night).

Carolin·2週間前

“Not worth the Prices Run Down Worn Out”

The beds were cozy, but the rates do not match the quality of the hotel. The exterior looks like a high‑end resort, yet the interior feels outdated and poorly maintained. Our desk chair was torn, and there was still hair in the bathroom—unacceptable. The restaurants are decent but ridiculously overpriced: Starbucks adds $0.50 for extra syrup and $3 for an extra espresso shot. Every little thing seems to carry an extra fee. For the luxury prices this Hilton charges, I expected a well‑maintained hotel with exceptional service and attention to detail, but that was far from our experience. Paying luxury prices without receiving luxury quality is extremely disappointing.

Cindy·3週間前

“As expected”

The rooms were roomy and comfy, with a nice shower and beds that were comfortable, plus a pleasant balcony. The only downside was the long walk to our room.

Hilton·3週間前

The entire hotel was clean, the indoor pool was very nice, and the gym was good. Our room was nice and clean, though the furniture could use an update. The casino staff were extremely rude. Starbucks closed at 1 pm. Half of the restaurants were closed, except for the very expensive one that stayed open late. We couldn’t take an adult beverage away from the bar.

Bernadette·3週間前

The room was clean, but the distance from the elevator was inconvenient.

Deborah·3週間前