“Nefasto el trato de la encargada. Nos vimos con las maletas en la calle sin habitación donde dejarlas”
Location is good but the manager’s treatment was terrible. I would not repeat this place. The person in charge of the apartment did not contact you like most apartments do. She waited until we reached out to her. I wrote to her and she didn’t reply, so I called and she said she would send all the information in five minutes. Five, ten, fifteen minutes passed and nothing. We were with our luggage on the floor, unable to enjoy the room we had paid for, which was quite expensive for what it offered. After an hour I wrote again and she still didn’t respond; I called about ten times and she didn’t answer. I had to contact Booking’s customer service for help, and they reached out to her and then she sent all the information. I paid a high price for a room I barely enjoyed, and the breakfast is offered at 9 am. For a very late tourist that’s inconvenient. The breakfast is served by the restaurant in front, which doesn’t open until 9 am, so why offer breakfast? The experience was awful and I am in the process of claiming a refund for the room I didn’t use. I will never repeat this experience, even if they pay me back.
José·1か月前