Mount Xanadu Resorts

I wouldn’t recommend this place. The overall experience was disappointing, especially the staff behavior and guest service. Only the restaurant serving staff and buggy drivers were comparatively better. The room‑service team and reception staff need major improvement in communication and interaction; their manner was unprofessional. For the level of service, it didn’t feel like good value for money. Management should train staff to communicate and treat guests respectfully, as guests deserve to be valued. I hope the management takes this feedback seriously and improves the guest experience.

Ganeem·2週間前

Everything else is fine, but the staff are the problem; if they can’t manage properly, please replace them. The staff.

Saeed·2週間前

The location was very good, but a few staff members seemed under‑trained or new.

Sharukh·2か月前

“Xanadu - superb - you have our heart !”

Everything was loved, from the location to the design, the staff were all very courteous, and the food was good; everything was super comfortable. The bathroom fixtures were only average quality with Jaquar and Kerovit fittings, which don’t match a 4‑5 star rating.

Aashish·3か月前

“Excellent”

Overall the resort was excellent—great location, scenic views, rooms, total area, cleanliness, staff, spa, live music. The food tasted okay, but the variety and taste could be improved.

Somnath·3か月前