Grand Hôtel Beauvau Marseille Vieux-Port

The only plus is the location with a view of the port, but there is no soundproofing, so you’ll hear dancing at the port all night long. I was outraged by the check‑in experience: a very smug and arrogant receptionist insisted that the security deposit could only be paid with a physical bank card, refusing Apple Pay outright. This rule wasn’t mentioned in the hotel’s description or booking conditions. Even more shocking, the receptionist said that if I hadn’t brought a physical card I would have been denied accommodation, even though I had a confirmed reservation. The employee’s attitude was dismissive, rude, and unprofessional. Such a restriction should be communicated before booking, not sprung on you at arrival. To make matters worse, the hotel itself is outdated and in dire need of renovation. The walls show stains that look like beverage splashes, there are mold spots, and the overall condition is shabby and poorly maintained. For an MGallery brand, this level of service and upkeep is simply unacceptable. A thoroughly disappointing experience.

Maksim·1週間前

The front view overlooking the center and marina was stunning, though the view from the center and the scenery itself felt a bit underwhelming.

Sezai·1週間前

“Lovely hotel, great location, pricey buffet breakfast”

The room size was a bit confusing – we ended up with two adjoining rooms, one bigger than the other, which sparked a debate about who should get the larger space. I would have liked a dedicated chair and either two luggage racks or flat surfaces.

Tessa·2週間前

“Great location, very well appointed room. We enjoyed Marseille over two days.”

The location, comfort, and cleanliness were solid, but the staff seemed indifferent; English TV channels were missing and the front desk couldn't help, and the lift broke down one evening.

Valerie·2週間前

“It was fine but considering the occasion and inconvenience we suffered. I’d have expected more care”

The rooms were spacious with lovely beds and linens, and the breakfast was good, yet we faced many problems: for my 40th birthday we booked for 12 people and were denied a room upgrade; one room had no power for 24 hours, another’s key never worked, the 40th birthday was ignored, the entire 5th floor had no water during checkout so we couldn’t shower before the airport, and the front desk simply echoed my complaints without offering any compensation or a sincere apology, missing every chance to make the occasion special with a simple gesture.

Grace·2週間前