We rented the hotel for a business trip. The booking and payment were made in advance. We informed staff of the late arrival of two people, but they did not respond. In the evening, when the guests arrived, the hotel was closed and no one opened the door. The guests ended up sleeping in a car outside the hotel. The next morning we went in to find out why they were not allowed to stay overnight. Our business travelers needed to stay another night, yet the staff offered no discount or compensation, charging the full amount for the extra night. Bottom line: not recommended. If you book, be aware of the staff’s lack of responsibility.
Lyudmila4週間前