Perana Wellness Resort Chiang Mai

At first I thought I wouldn’t write a review because I liked the owner’s friendliness and the staff’s enthusiasm, but several issues piled up and I couldn’t accept them. The owner was friendly and the staff were eager, yet the room overall was filthy, especially the bathroom which had multiple dirty spots that I didn’t photograph but were unmistakably there—one of the dirtiest hotels I’ve ever stayed in. The sheets had stubborn stains in several places, as did the blankets, and I refused to have housekeeping come back to change them. One towel had a huge stain that was folded inward, so you only saw it when you unfolded it. The hotel claimed a nearby laundry service handled the cleaning, but I think they should have inspected the linens before giving them back to guests. When I booked, I was told the property had just opened, and the staff confirmed it was less than a year old, yet everything looked far older, as if it had been operating for years. The sun‑bathing deck by the pool was broken, breakfast offered three sets of very poor‑quality food with tasteless, pre‑made soups, and the coffee tasted like instant powder. The biggest issue was at checkout: I hadn’t booked an extra bed, but I arranged one directly with the hotel, knowing there would be a charge. Months earlier I asked about the price and was told it was 1,000 baht per night; I called again before arrival to confirm and got the same figure. When I checked out, they added a 10 % service charge, raising the nightly rate to 1,100 baht, and applied it to every night I stayed. I felt the base rate of 1,000 baht was already overpriced, especially since the “extra bed” was just a sofa pulled out, and the cheap breakfast was included. It was frustrating that they never disclosed the final net price up front, despite my two inquiries by email and phone, and only mentioned at checkout that taxes had already been deducted, implying the total would have been higher with tax. I was shocked, didn’t have time to argue, paid quickly, and left feeling very disappointed—like the hotel wasn’t honest, turning what should have been a fun trip into a sour experience.

Ralf·1か月前

Only three rooms were occupied when we arrived, so it felt like we had the whole place to ourselves; we’d definitely return, especially because the owner was incredibly kind and we loved the architecture.

Paul·2か月前

A quiet, secluded spot with a spacious, clean room, but the place feels understaffed, lacks hot water, and the kitchenette is missing plates, cups, and cutlery.

Adam·2か月前

“Generally I loved to stay at this hotel. Especially, the owner was so friendly, polite and helpful.”

Enjoyed the free breakfast, the calm atmosphere, and the spotless, roomy accommodations, with friendly staff and a comfortable vibe that made the retreat enjoyable; the owner even helped our group with rides and activity info, though the meal service was a bit slow.

David·2か月前

“Красивый отель и отличная локация, но отсутствие горячей воды и посредственная еда не позволили в полной мере насладитьс”

Overall, the site is beautiful with lovely grounds and interior that’s perfect for photos and a peaceful break, but if you value comfort, detail, and good service, our experience fell short of expectations. At check‑in we were pushed to upgrade our room and agreed, hoping for a better stay. Unfortunately, the upgraded room’s kitchen was almost unusable—basic utensils were missing, and after we asked, they only brought us two plates and two forks. It’s unclear what the point of a full kitchen is if you can’t actually use it. The biggest let‑down was the bathroom: we couldn’t fill the tub with hot water because it cooled quickly, the shower had a weak, lukewarm flow, and we couldn’t use either effectively. Breakfast was modest, and the food and coffee didn’t impress. If you plan to stay several days without a car or bike, be aware the on‑site restaurant isn’t likely to be a favorite for regular meals. Most staff barely speak English, so even simple questions take longer than expected.

Yana·3か月前