SpringHill Suites by Marriott Roanoke

“I’d definitely come back. This was our 2nd stay and just love this hotel.”

I love the company bed and the friendly staff. The shower head is just awful. The bar menu needs a lot of work. The flatbread is terrible

Karen·2週間前

“Very good first impressions, nice lobby and very nice rooms.”

Very clean, nice spacious modern room. Bed and pillows are very comfortable. Ran out of some breakfast items and did not replenish them even with an hour remaining. They should have planned to do that especially with such high number of bookings. They also ran out of extra pillows and we had a room reserved for 4 and there was only 1 extra pillow besides what was on the bed so thankfully our kids had pillows in the car

Adrea·1か月前

Check‑in was scheduled for 3 pm, but we were told the room wasn’t ready. We waited until almost 5 pm with no one coming to inform us that it was ready. After returning to the desk and asking, it was finally prepared for check‑in. Throughout, we saw several cleaning staff simply standing behind the desk.

Terry·2か月前

“There was no offer of any partial reimbursement or comp drinks/meals. Just sorry”

The staff were friendly. Check‑in was supposed to start at 3 pm, but we were told the rooms weren’t ready and we didn’t know when they would be. We waited in the lobby for over 2 hours, using the lobby bathroom to get ready for dinner and events. We were told we’d get a call when ready, but we didn’t. After dinner, we returned to the property and were able to access our room after 6 pm.

Sophia·2か月前

“Very friendly staff, nice rooms, comfortable stay.”

It’s close to Dr. Pepper Park. Nothing else to add.

Plessinger·2か月前